Grand Royal Swiss Hotel, Kisumu ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Kisumu - Kakamega Highway, Kisumu, Kenya

Grand Royal Swiss Hotel offers a 4-star experience with 217 spacious rooms, providing comfort for both leisure and business travelers. Key amenities include a fully equipped gym, tranquil spa, and an outdoor swimming pool. Notable for hosting the largest conferencing facility in Western Kenya, it caters to various events and gatherings.

Rooms & Amenities

Rooms at the Grand Royal Swiss Hotel include upscale amenities such as smart TVs, mini refrigerators, and tea/coffee making facilities. The presidential suite provides exceptional comfort with an oversized jacuzzi and marbled bathroom. All accommodations are designed to ensure a restful stay.

Dining & Experience

Dining options feature The Medoc restaurant, offering signature cuisines with the choice to dine under the stars on the terrace. The lobby bar, BOND, provides a casual space for drinks, while the Aquarius Pool Bar serves a selection of cocktails and quick snacks. Buffet meals are available at the all-day dining restaurant.

Leisure & Recreation

Leisure facilities include a tranquil spa and wellness center with services such as massages and body treatments. The Grand Royal Swiss Hotel also boasts beautifully landscaped gardens against the backdrop of the Nandi Hills, providing a serene environment for relaxation. An outdoor swimming pool adds to the leisure options for guests.

Events & Services

The Grand Royal Swiss Hotel is well-equipped for events with six ballrooms and a large conference center featuring audio-visual amenities and free Wi-Fi. It is located 9.5 miles from Kisumu International Airport, facilitating easy access for travelers. Enhanced cleaning protocols are also in place for guest safety.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Single Room

Max:

2 persons

28 m²

Bed options:

1 Single bed

Shower

Air conditioning

room details

Check Prices

Standard Double Room

Max:

2 persons

21 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Deluxe Double Room

Max:

2 persons

28 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Getting around

A list of all available modes of transport

City Centre

Kisumu 6.0 km

Airports

Kisumu International (KIS) 12.3 km

Akiachak Seaplane Base (kki) 12.3 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free parking

Luggage storage

24-hour services

24-hour reception

General

Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
Multilingual staff

Sports & Fitness

Fitness centre
Fitness studio

Guest Parking

Electric kettle
Dryer

Services

Paid airport shuttle
Paid city shuttle
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Wake up service
Newspaper service

Dining

Restaurant
Poolside snack bar
Picnic area/ Tables

Business

Business centre
Meeting/ Banquet facilities

Children

Children's pool

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Garden area
Spa centre

Room features

Air conditioning
In-room safe
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
Telephone
AM/FM alarm clock

Location

Kisumu - Kakamega Highway, Kisumu, Kenya

Map view

Kisumu - Kakamega Highway, Kisumu, Kenya

City landmarks

Kiboswa Market

2.0 km

Kiboswa

2.1 km

Mall

Lake Basin Mall

3.3 km

Lake Basin

3.4 km

Jesus the True Vine African Ministry

4.0 km

Luongro Israel Church

4.1 km

St.Daniel Roho

4.3 km

Church

Dala Hera, CCA Church Obunga

4.3 km

Roho Msanda Church

4.4 km

Azusa World Ministry

4.4 km

Roho Israel

4.4 km

St.Luke Catholic Church Obunga

4.4 km

Crio Ministries Sanctuary of Peace Ministry Church

4.4 km

Repentance and Holiness Obunga Altar

4.5 km

Advance Care Hospital

4.5 km

The Ark of God Ministry

4.5 km

P.A.G Church Obunga

4.5 km

Roho

4.5 km

Prophet Ezekiel C.C.A

4.5 km

Pentecostal of God

4.5 km

Luong Mogik

4.5 km

Saints Covenant Church

4.5 km

Mowar Roho Israel St.Moses Obunga

4.6 km

Baptist Health Medical Center

4.6 km

Baptist Health Rehab Institute

4.6 km

African Division Church

4.6 km

Ndoto Community Church

4.6 km

Shiloh Worship Centre Kisumu

4.6 km

Faith Roho Israel Church

4.7 km

Victory World Outreach Chapel

4.7 km

Reviews and Ratings

Feedback from previous guests about their experience.

62%

liked the hotel and would stay again

6.2/10

Nice

Rooms

5.0

Location

5.0

Service

5.0

Dining

5.0

Harvey

United States, March 2025

7.4/10

My stay at the Grand Royal Swiss Hotel was a mix of good and bad. While the location on a secluded hill was lovely and the amenities like the pool were enjoyable, I faced significant issues during my stay. Slow service and an uncomfortable room overshadowed the positive aspects. Overall, I would consider other options if I return to Kisumu. 😕🌄

Rooms

5.0

The room was not clean, with leaking fixtures and an uncomfortable mattress. My twin room request was not honored, which added to my frustration.

Service

5.0

Service was slow and disorganized, especially during check-in. It took two hours to check in, and I couldn't get timely help from the reception.

Location

5.0

The hotel is located on a hill in a secluded area, which offers a nice view and peace away from the hustle and bustle.

Dining

5.0

The food was disappointing, lacking options, especially for breakfast. I missed simple items like bacon and fresh fruits.

Facilities

5.0

Amenities like the pool were decent, but other services such as room service were not up to par.

Sean

United States, February 2025

5.4/10

My stay at the Grand Royal Swiss Hotel in Kisumu left much to be desired. While the location on top of the hill was quite nice, the service and room quality did not match the expectations set by the hotel's profile. Check-in was particularly frustrating, and I faced several issues during my stay that impacted my overall experience. 😕

Rooms

5.0

The room I stayed in had several issues, including leaking bathroom fixtures and an uncomfortable bed. It also lacked cleanliness and sufficient light, which diminished the comfort of my stay.

Service

5.0

Service was generally slow, especially during check-in which took two hours. Even when I needed assistance, it was difficult to get help in a timely manner.

Location

5.0

The hotel is situated in a secluded area on top of a hill, providing a pleasant environment and great views.

Dining

5.0

The dining experience was not great. Breakfast lacked several options, and there were issues with food availability during dinner.

Facilities

5.0

Facilities like room service and paid airport shuttle were available but did not enhance my experience due to the issues faced.

Andrew

United States, January 2025

7.4/10

My stay at the Grand Royal Swiss Hotel was ultimately disappointing. While the location was good and the amenities like the pool were okay, the service and room quality left much to be desired. it took two hours to check in and my room wasn't even what I requested.

Rooms

5.0

I had a Standard Double Room that was disappointing. The shower and toilet were leaking and not clean, and the bed was uncomfortable. plus, there was no clear way to contact reception when I needed assistance.

Service

5.0

The service was generally slow, with restaurant staff being more professional than those at the reception. I felt ignored. it was hard to get help when needed.

Location

5.0

The hotel is situated on top of a hill, in a secluded area, which I appreciated. It offered nice views and a peaceful environment.

Dining

5.0

The food didn't impress me. Breakfast lacked basic options like bacon and fresh fruits, which was quite disappointing.

Facilities

5.0

Facilities were somewhat basic, but they offered room service and a variety of services like laundry and wake-up calls.

Patrick

United States, December 2024

5.6/10

My stay at the Grand Royal Swiss Hotel in Kisumu was unfortunately disappointing. While the location on top of the hill was scenic, the check-in process was excessively long and disorganized. The room itself had issues with cleanliness and comfort, which detracted from my overall experience. 😕

Rooms

5.0

The room was not well maintained with dust, a strange smell in the bathroom, and faulty lighting. I also faced issues with the telephone and leakage in the shower.

Service

5.0

Service was quite slow throughout my stay. It took two hours to check in, and there wasn't enough staff to address complaints effectively. The dining staff was slightly better but still lacking.

Location

5.0

The hotel is situated in a great location on top of the hill, providing nice views, though this could not make up for the other issues I faced.

Dining

5.0

The food options were limited, with some basic items missing from breakfast. The meal I ordered was unexpectedly unavailable.

Facilities

5.0

While some amenities were okay, I didn't find much that stood out or added to my experience during my stay.

Sean

United States, December 2024

5.6/10

My stay at Grand Royal Swiss Hotel was quite disappointing. While the location on top of the hill had a nice view, the overall service was lacking. The room I received was not what I requested, and cleanliness was an issue. 😔

Rooms

5.0

The room I stayed in was not clean, with a bad smell in the bathroom and leaking fixtures. Additionally, there were many lights not functioning, making the ambiance quite gloomy.

Service

5.0

I found the check-in process frustrating, taking almost two hours. The staff didn't seem prepared to handle the situation, which added to my overall disappointment.

Location

5.0

The hotel is situated in a secluded area on top of a hill, which provides a nice backdrop, but it doesn't make up for the other shortcomings during my stay.

Dining

5.0

The food options were lacking, particularly at breakfast where important items like bacon and fruits were missing. The overall quality of meals did not meet my expectations.

Facilities

5.0

While the hotel offered several amenities like room service and dry cleaning, the execution of these services was poor and slow.